Frequently Asked Questions

Blocked toilets, blocked kitchen sinks and drains are never fun but the good news is there are plenty of solutions for you and not necessary costly. A phone call, email or text to our team with any question you may have weren’t cost you anything; if you prefer to read through a list of FAQ, we have included it below.

No call out fees or emergency fees. We do not believe in call out fee or charging you more during a time you need us the most. Blocked toilets, blocked kitchen sinks can cause damage and are harmful if not dealt with immediately; so we have removed those fees to ensure you can dealt with it fast without worrying about paying more.

We are known as experts for areas like Narre Warren, Cranbourne, Berwick and Dandenong however we service Melbourne wide. We are commonly called out for blocked toilets, blocked kitchen sink and blocked drains; both sewer and stormwater drains.

Our team at Drainage Group have a range of experience in all areas in residential, commercial including restaurants, cafes, factories, offices, medical centers and retirement homes.

For a quick and easy fix for your blocked drains, try pouring a pot of boiling water into the drain. In many cases, this is enough to loosen or dissolve the blockage without having to resort to more drastic measures. Only use this method on metal or ceramic pipes, as the heat can loosen joints on PVC pipes. For PVC pipes, use hot, not boiling, tap water instead. This method can be effective on grease or food build-up, but it is unlikely to work for solid blockages.

With over 15 years of experience in blocked toilets and drains, no one in my team have managed to develop x-ray vision which allows us to see in drains. No amount of experience will ever replace having a drain camera inside your drain to confirm what the blockage is and more importantly nothing else can be fore effectively in confirming it has been 100% cleared.

From a customer prospective; having a recording of your inspection will give you a piece of mind knowing the issue is definitely cleared. Having a camera inspection will also remove the need for unneeded and costly dig ups.

Water jetters, also known as “hydro-jetters” or “sewer jetters”, are powerful drain cleaning machines that use high-pressure water jets to clear obstructions in residential and commercial drain pipes.

Blocked toilets – Tree roots are a very common reason for blockages with in toilets, the famous wet wipes and female hygienic products in toilets are pretty high up on our list of reasons why toilets end up blocked up. We all love fresh toilets and have all used those famous air freshers, we cleared countless of blocked toilets due to toilet freshers. Lastly, cat litter is also another common reason for blocked toilets.

Blocked kitchen sinks – Grease is an all to common reasons for a blocked kitchen sink.

Stormwater – 90% of blocked stormwater we attend are due to tree roots in drains; obviously your stormwater are mainly located across your front and back yards where roots love to grow. Breakages within the stormwater drain are also another common reason why you might have a blocked stormwater.

  • Foul Smell
  • Overflowing Gully (located outside on the ground using right outside the toilet and sinks)
  • Toilet Bowl Full or Overflowing
  • Slow Draining Toilet
  • Gurgling Sound
  • Downpipe overflowing
  • No water flowing out of your street curb discharge (if you have one)

The best way to avoid a blocked kitchen sink is by not washing fat or cooking oil down your kitchen sink. Over time the grease builds up and sticks to your drain and no amount of water will wash it away.

If you do happen to be so unfortunate and now dealing with a clogged toilet here are two tips:

1 – Use a plunger – save your money and stay away from the cheap general plunger, we recommend the Rothenberger Ropumo Super Plus.

2 – Boiling water is one of the oldest tricks in the book. Boil a kettle full of water and pour it slowly down the drain and repeat a few time. This will work if it is a basic paper blockage and nothing more serious.

The best way to prevent a blocked / clogged toilet is knowing what causes the blockages. There are three things you want to definitely avoid flushing down the toilet

1 – Wipes
2- Cat litter
3 – Female hygienic products

If you notice unpleasant / bad smells coming from your toilet or bathroom, it could be due to a partial or full blockage. Another reason could be due to dry traps. If you haven’t used the toilet for a few days, flush the toilet a few times and run all the sinks in the house for 30 – 60 seconds. If this does not fix the issue feel free to get in touch with the team at Drainage Group.

We get a lot of calls asking ‘why is my toilet water level low?’. There could be a few reasons for this, one could be an indication of a clogged or blocked toilet. If you are having this issue often, it could be a venting issues and best to get a plumber out to investigate. The issue could also be due to a crack in the toilet and in that case you will most likely need to replace the bowl to resolve the problem

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